Current Employment Positions

Family Guidance Centers, Inc. (FGC), a not-for-profit behavioral healthcare organization, treats and prevents substance use disorder, as well as an array of other related problems. Since 1969, FGC’s comprehensive programming has educated and guided individuals toward their full potential as productive members within their own families and our society. Family Guidance Centers, Inc seeks to support the behavioral health of individuals, families, and communities through our commitment to innovation, accountability, and compassionate care to facilitate positive, lasting change.

Essential Duties: 

• Provide quality customer service, which includes presenting a professional and pleasant manner to potential patients or referring agencies via telephone or in-person.
• Responsible for coordinating immediate access to treatment for individuals seeking substance abuse and mental health treatment.
• Functions as the primary contact person for the Immediate Access to Care (IAC) program ensuring a smooth enrollment process for potential patients and other callers.
• Manages the Immediate Access to Care schedule using the assigned software (Bookings).
• Promptly communicates important patient information to appropriate staff and IAC team.
• Communicates effectively and timely with referring agency to obtain all medical records as requested.

Schedule: Monday - Friday (7:00a - 3:30p)

Start Date: ASAP

Work Location: 2630 South Wabash Avenue, Chicago

Pay Rate: $21.00 per hour

Family Guidance Centers, Inc. is a Drug Free Environment (including THC and/or CBD).

DCFS clearance required.

Family Guidance Centers, Inc. is committed to Equal Employment Opportunity without regard for race, ethnicity , pregnancy, gender, protected veterans status, disability, sexual orientation, gender identity or religion.

Education and/or Experience:  High School Diploma or equivalent required.Associate’s Degree preferred. Two years’ experience in outpatient behavioral health preferred.  Individual must possess good communication skills with basic knowledge of Microsoft Word and Excel. Knowledge of substance use disorder pathology preferred. Some working knowledge of ASAM clinical guidelines, DHS/SUPR contractual language and deliverable expectations, JCAHO/CARF guidelines, DEA, and CSAT rules, regulations and guidelines is preferred.

Certificates, Licenses, Registrations:  CADC or CADC eligible in the State of Illinois. Employee will have up to 2 years from hire date to acquire, dependent on experience.

Family Guidance Centers Inc. offers opportunities for individuals with an interest in behavioral health. Our organization provides a comprehensive benefit package for full time employment that includes:

• Health Insurance
• Dental 
• Vision
• Life Insurance,
• EAP 
• 401k pension plan
• Vacation, sick and personal days with paid holidays off are included in our paid time off compensation package