Current Employment Positions


  • Job Tracking ID: 512588-575361
  • Job Location: Aurora, IL
  • Job Level: Entry Level (less than 2 years)
  • Level of Education: High School/GED
  • Job Type: Full-Time/Regular
  • Date Updated: June 15, 2017
  • Years of Experience: Less Than 1 Year
  • Starting Date: May 10, 2017

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Job Description:

Family Guidance Centers, Inc. (FGC), a not-for-profit behavioral healthcare organization, treats and prevents substance abuse, as well as an array of other related problems. Since 1969, FGC's comprehensive programming has educated and guided individuals toward their full potential as productive members within their own families and our society.

Essential Duties and Responsibilities: Responsible for the organization and coordination of office operations, procedures and resources to facilitate organizational effectiveness and efficiency.

Customer Service and Office Management:

  • Front desk duties include answering phones, ensuring all phone inquires are routed appropriately, take messages as needed, and redirect callers to appropriate resources as needed.
  • Manage lobby area, greet visitors, check in clients, request and receive payments from clients, coordinate payment plans as needed.
  • Administer toxicology testing for clients as needed; ensure appropriate tracking, storage, and chain of custody processes.
  • Maintain communication with local agencies and resources needed to ensure quality client care and provide appropriate referrals as needed.
  • Handle client inquiries and complaints.

File Management:

  • Design and implement filing systems as needed, ensure filing systems are maintained and current, establish and maintain procedures for record keeping, monitor record keeping, and ensure security and confidentiality of all data.

Financial Management:

  • Coordinate accounts receivables with accounting office at FGC, submit financial reports to accounting as needed, and maintain petty cash.
  • Complete all billing/financial reports as assigned.

Supply Management:

  • Monitor and maintain office supplies inventory, review and prepare office supply requisitions
  • Monitor and maintain inventory of supplies needed for toxicology testing, cleaning/maintenance supplies, coffee/break room supplies, and other miscellaneous supplies.
  • Monitor and maintain office and computer equipment and collaborate with IT personnel as needed.

Miscellaneous Duties:

  • Receive incoming deliveries and coordinate receipt of all orders.
  • Prepare shipping orders and outgoing deliveries, including packaging and scheduling pick-ups.
  • Analyze and monitor all internal office policies, procedures, and processes; design and implement process improvement as needed.
  • Maintain a safe, secure, and confidential working environment.

Schedule: 6:15am - 2:45pm. Monday through Friday. Rotating Saturdays

Number of Position Openings: 1

***Males Preferred due to Federal Grant***

Experience and Skills:

Education and/or Experience: High School diploma or GED equivalent with at least 2 years of administrative/office manager experience. Experience in customer service strongly preferred. Basic knowledge of clerical practices and procedures, data and administrative management practices and procedures. Computer skills and knowledge of office software packages.

Certificates, Licenses, Registrations: N/A


Family Guidance Centers Inc. offers opportunities for individuals with an interested in behavioral health. Our organization provides a comprehensive benefit package for full time employment that includes health insurance, dental, vision, life insurance and a 401k pension plan. Vacation, sick and personal days with ten paid holidays off are included in our paid time off compensation package.

Salary Range: $12.00 - $15.00 an hour