Current Employment Positions


Office Manager/ Care Manager

  • Job Tracking ID: 512588-657949
  • Job Location: Quincy, IL
  • Job Level: Entry Level (less than 2 years)
  • Level of Education: 2 year degree
  • Job Type: Full-Time/Regular
  • Date Updated: November 15, 2018
  • Years of Experience: Up to 2 Years
  • Starting Date: November 26, 2018



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Job Description:

Family Guidance Centers, Inc. (FGC), a not-for-profit behavioral healthcare organization, treats and prevents substance abuse, as well as an array of other related problems. Since 1969, FGC's comprehensive programming has educated and guided individuals toward their full potential as productive members within their own families and our society.

Family Guidance Centers Inc. offers opportunities for individuals with an interested in behavioral health. Our organization provides a comprehensive benefit package for full time employment that includes health insurance, dental, vision, life insurance and a 401k pension plan. Vacation, sick and personal days with 11 paid holidays off are included in our paid time off compensation package.

Essential Duties and Responsibilities - Office Manager:

  • Front desk duties include answering phones, ensuring all phone inquires are routed appropriately, take messages as needed, and redirect callers to appropriate resources as needed.
  • Manage lobby area, greet visitors, check in clients, request and receive payments from clients, coordinate payment plans as needed.
  • Administer toxicology testing for clients as needed; ensure appropriate tracking, storage, and chain of custody processes.
  • Maintain communication with local agencies and resources needed to ensure quality client care and provide appropriate referrals as needed.
  • Handle client inquiries and complaints.

File Management:

  • Design and implement filing systems as needed, ensure filing systems are maintained and current, establish and maintain procedures for record keeping, monitor record keeping, and ensure security and confidentiality of all data.

Financial Management:

  • Coordinate accounts receivables with accounting office at FGC, submit financial reports to accounting as needed, and maintain petty cash.
  • Complete all billing/financial reports as assigned.

Supply Management:

  • Monitor and maintain office supplies inventory, review and prepare office supply requisitions
  • Monitor and maintain inventory of supplies needed for toxicology testing, cleaning/maintenance supplies, coffee/break room supplies, and other miscellaneous supplies.
  • Monitor and maintain office and computer equipment and collaborate with IT personnel as needed.

Essential Duties and Responsibilities - Care Manager:

  1. Assessment: Completes a comprehensive assessment of care management needs (i.e. necessary service elements) and documents in SAMMS for use in initial and ongoing treatment planning. This includes identification of resources needed such as; substance use recovery supports, medical, mental health, dental, housing, employment, childcare, transportation, financial assistance with budgeting or application for benefits, etc.

  1. Planning: Identifies and documents a plan with objectives and timelines for accessing and utilizing needed services (this information will be integrated into the patient’s treatment plan).
  • Engagement and Education: Ensure patients understand who the members of the care team are and what the guidelines, purpose, and expectations for treatment services are. Establish realistic treatment and recovery expectations with the patient and explain in a way the patient can understand goals, procedures, rules regarding conduct, treatment schedule, any cost of treatment, factors affecting continued stay and patient rights and responsibilities. Meet with patients on a periodic basis as needed to monitor and facilitate progress on care management goals using evidence based practice (e.g. MI, Behavioral Activation) to support positive change.
  • Coordination: Establish working knowledge of the service elements and procedures for patient access to community services. Determine when patients need assistance coordinating access to services versus self-referral and in accordance with confidentiality guidelines assist patients in contacting providers and securing service. Assist in coordinating transitions for aftercare and discharge planning.
    • Monitoring and evaluation: Monitor and document the outcome of referrals made confirming that patients accessed care and helping to evaluate the effectiveness of referrals made.
    • Outcome Tracking:Assist with tracking selected outcome measures such as; regular program service attendance and retention, progress on addressing reduction and elimination of substance use, engagement in supportive services including recommended healthcare for recovery and wellness maintenance, progress on employment and/or application for benefits, securing of safe housing, etc. Assist with agency tracking types and volume of referrals made and effectiveness for continued understanding of population needs, community resources and barriers to care.

Schedule: Monday thru Friday 8:00 am - 4:30 pm

Starting Salary Range: $13.00 - $15.00 hr

Number of Position Openings: 1

Start Date: November 2018

Location: 727 Broadway Quincy, IL 62301

Family Guidance Centers, Inc is a Drug Free Environment, an Equal Opportunity Employer.

Experience and Skills:

Education and Experience: Bachelor’s degree in psychology, social work or related field, or some related experience preferred.

Certificates, Licenses and Registrations: None required