Current Employment Positions

Case Manager / Receptionist - Joliet

  • Job Tracking ID: 512588-789021
  • Job Location: Joliet, IL
  • Job Level: Entry Level (less than 2 years)
  • Job Type: Full-Time/Regular
  • Date Updated: November 16, 2021
  • Years of Experience: Less Than 1 Year
  • Starting Date: ASAP

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Job Description:

Family Guidance Centers, Inc. (FGC), a not-for-profit behavioral healthcare organization, treats and prevents substance abuse, as well as an array of other related problems. Since 1969, FGC's comprehensive programming has educated and guided individuals toward their full potential as productive members within their own families and our society.

Essential Duties and Responsibilities, Receptionist:

  • Front desk duties include answering phones, ensuring all phone inquiries are routed appropriately, take messages as needed, and redirect callers to appropriate resources as needed.
  • Manage lobby area, greet visitors, check in clients, request and receive payments from clients, coordinate payment plans as needed.
  • Administer toxicology testing for clients as needed; ensure appropriate tracking, storage, and chain of custody processes.
  • Maintain communication with local agencies and resources needed to ensure quality client care and provide appropriate referrals as needed. 
  • Handle client inquiries and complaints.

File Management:

  • Design and implement filing systems as needed, ensure filing systems are maintained and current, establish and maintain procedures for record keeping, monitor record keeping, and ensure security and confidentiality of all data.

Financial Management:

  • Coordinate accounts receivables with accounting office at FGC, submit financial reports to accounting as needed, and maintain petty cash.
  • Complete all billing/financial reports as assigned.

Supply Management:

  • Monitor and maintain office supplies inventory, review and prepare office supply requisitions
  • Monitor and maintain inventory of supplies needed for toxicology testing, cleaning/maintenance supplies, coffee/break room supplies, and other miscellaneous supplies.
  • Monitor and maintain office and computer equipment and collaborate with IT personnel as needed.

Miscellaneous Duties:

  • Receive incoming deliveries and coordinate receipt of all orders.
  • Prepare shipping orders and outgoing deliveries, including packaging and scheduling pick-ups.
  • Analyze and monitor all internal office policies, procedures, and processes; design and implement process improvement as needed. 
  • Maintain a safe, secure, and confidential working environment.

Essential Duties and Responsibilities, Case Manager:

  • Assessment: Completes a comprehensive assessment of care management needs (i.e. necessary service elements) and documents in SAMMS for use in initial and ongoing treatment planning. This includes identification of resources needed such as; substance use recovery supports, medical, mental health, dental, housing, employment, childcare, transportation, financial assistance with budgeting or application for benefits, etc.
  • Planning: Identifies and documents a plan with objectives and timelines for accessing and utilizing needed services (this information will be integrated into the patient’s treatment plan).
  • Engagement and Education: Ensure patients understand who the members of the care team are and what the guidelines, purpose, and expectations for treatment services are. Establish realistic treatment and recovery expectations with the patient and explain in a way the patient can understand goals, procedures, rules regarding conduct, treatment schedule, any cost of treatment, factors affecting continued stay and patient rights and responsibilities. Meet with patients on a periodic basis as needed to monitor and facilitate progress on care management goals.
  • Coordination: Establish working knowledge of the service elements and procedures for patient access to community services. Determine when patients need assistance coordinating access to services versus self-referral and in accordance with confidentiality guidelines assist patients in contacting providers and securing service. Assist in coordinating transitions for aftercare and discharge planning.
  • Supervision and Professional Development: Participate in supervision with assigned supervisor as well as appropriate continuing education activities related to care management and maintenance of relevant licensure
  • Direct Service and Documentation: 50% of worktime is spent in provision of billable service with timely documentation according to FGC and applicable state and federal guidelines.





Schedule:  Monday - Friday (6:00a - 2:30p)  

Number of Position Openings: 1

Start Date: ASAP

Family Guidance Centers, Inc. is a Drug Free Environment, An Equal Opportunity Employee


Experience and Skills:

Education and/or Experience: Bachelor’s degree in psychology, social work or related field, or some related experience preferred.

Certificates, Licenses, Registrations: N/A

Job Benefits:

Family Guidance Centers Inc. offers opportunities for individuals with an interested in behavioral health. Our organization provides a comprehensive benefit package for full time employment that includes health insurance, dental, vision, life insurance and a 401k pension plan. Vacation, sick and personal days with paid holidays off are included in our paid time off compensation package.