Current Employment Positions


Care Coordinator / Office Manager

  • Job Tracking ID: 512588-795248
  • Job Location: Aurora, IL
  • Job Level: Entry Level (less than 2 years)
  • Level of Education: BA/BS
  • Job Type: Full-Time/Regular
  • Date Updated: November 15, 2021
  • Years of Experience: Up to 2 Years
  • Starting Date: ASAP



Invite a friend
facebook LinkedIn Twitter Email


Job Description:

Family Guidance Centers, Inc. (FGC), a not-for-profit behavioral healthcare organization, treats and prevents substance abuse, as well as an array of other related problems. Since 1969, FGC's comprehensive programming has educated and guided individuals toward their full potential as productive members within their own families and our society.

Essential Duties and Responsibilities:

  • Assessment: Completes a comprehensive assessment of care management needs (i.e. necessary service elements) and documents in SAMMS for use in initial and ongoing treatment planning. This includes identification of resources needed such as; substance use recovery supports, medical, mental health, dental, housing, employment, childcare, transportation, financial assistance with budgeting or application for benefits, etc.
  • Planning: Identifies and documents a plan with objectives and timelines for accessing and utilizing needed services (this information will be integrated into the patient’s treatment plan).
  • Engagement and Education: Ensure patients understand who the members of the care team are and what the guidelines, purpose, and expectations for treatment services are. Establish realistic treatment and recovery expectations with the patient and explain in a way the patient can understand goals, procedures, rules regarding conduct, treatment schedule, any cost of treatment, factors affecting continued stay and patient rights and responsibilities. Meet with patients on a periodic basis as needed to monitor and facilitate progress on care management goals using evidence based practice (e.g. MI, Behavioral Activation) to support positive change.
  • Coordination: Establish working knowledge of the service elements and procedures for patient access to community services. Determine when patients need assistance coordinating access to services versus self-referral and in accordance with confidentiality guidelines assist patients in contacting providers and securing service. Assist in coordinating transitions for aftercare and discharge planning.
  • Monitoring and evaluation: Monitor and document the outcome of referrals made confirming that patients accessed care and helping to evaluate the effectiveness of referrals made.
  • Outcome Tracking: Assist with tracking selected outcome measures such as; regular program service attendance and retention, progress on addressing reduction and elimination of substance use, engagement in supportive services including recommended healthcare for recovery and wellness maintenance, progress on employment and/or application for benefits, securing of safe housing, etc. Assist with agency tracking types and volume of referrals made and effectiveness for continued understanding of population needs, community resources and barriers to care.
  • Consultation: Effectively summarize patient needs and progress offering feedback that will assist the multidisciplinary team within and outside the organization in planning and modifying the treatment plan. Maintain professional, responsive, and collegial communication that respects the patient and all other care providers.


Number of Openings: 1 (FT Care Coordinator & PT Office Manager)

Schedule: Monday - Friday (6:15a - 2:45p) with rotating Saturdays   

Location: 751 Aurora Ave., Aurora, IL 

Start Date: ASAP


Family Guidance Centers, Inc. is a Drug Free Environment, An Equal Opportunity  Employee

Experience and Skills:

Education and/or Experience: Bachelor's degree in Psychology, Social Work, or related field with understanding of substance abuse use disorder, mental disorders, and importance of well-coordinated care required. Two years of experience working with substance abuse and/or mental health preferred.

Certificates, Licenses, Registrations: N/A

Job Benefits:

Family Guidance Centers Inc. offers opportunities for individuals with an interested in behavioral health. Our organization provides a comprehensive benefit package for full time employment that includes health insurance, dental, vision, life insurance and a 401k pension plan. Vacation, sick and personal days with paid holidays off are included in our paid time off compensation package.