Current Employment Positions

Family Guidance Centers, Inc. (FGC), a not-for-profit behavioral healthcare organization, treats and prevents substance abuse, as well as an array of other related problems. Since 1969, FGC's comprehensive programming has educated and guided individuals toward their full potential as productive members within their own families and our society.

Essential Duties:

• Promote a welcoming, positive customer service culture which encourages quality patient outcomes and promotes staff retention.

• Complete front desk duties (i.e., answering phones, take messages, manage lobby, etc.)

• Assist visitors and clients with needs

• Request and receive payments from clients, coordinate payment plans as needed

• Administer toxicology testing for clients as needed (ensure appropriate tracking, storage, and chain of custody processes)

• Maintain communication with local agencies and resources needed to ensure quality client care and provide appropriate referrals as needed

• Handle client inquiries and complaints

• Implement and maintain an accurate filing systems of all documentation

• Complete accounting duties (i.e., coordinate accounts receivables with accounting office, submit financial reports, maintain petty cash, complete all billing/financial reports, etc.)

• Monitor and maintain inventory of office and toxicology supplies 

• Monitor and maintain office and computer equipment and collaborate with IT personnel as needed

• Prepare shipping orders and outgoing deliveries, including packaging and scheduling pick-ups

• Analyze and monitor all internal office policies, procedures, and processes; design and implement process improvement as needed

Schedule: Monday - Friday (6:15a - 2:45p)  with Saturday rotation  (7:00a - 10:30a)

Start Date: ASAP

Location Address: 751 Aurora Ave, Aurora, IL

Family Guidance Centers, Inc is a Drug Free Environment, an Equal Opportunity Employer.

Education and/or Experience:  High School Diploma or GED equivalent; At least 2 years of administrative/office manager experience and customer service preferred; Basic computer skills including office software required.

Certificates, Licenses, Registrations: N/A 

Our organization provides a comprehensive benefit package for full time employment that includes health insurance, dental, vision, life insurance and a 401k pension plan. Vacation, sick and personal days with paid holidays off are included in our paid time off compensation package.