Current Employment Positions

Case Manager - Des Plaines

  • Job Tracking ID: 512588-841456
  • Job Location: Des Plaines, IL
  • Job Level: Entry Level (less than 2 years)
  • Level of Education: 2 year degree
  • Job Type: Full-Time/Regular
  • Date Updated: January 05, 2023
  • Years of Experience: Up to 2 Years
  • Starting Date: ASAP

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Job Description:

Family Guidance Centers, Inc. (FGC), a not-for-profit behavioral healthcare organization, treats and prevents substance abuse, as well as an array of other related problems. Since 1969, FGC's comprehensive programming has educated and guided individuals toward their full potential as productive members within their own families and our society.


Essential Duties:

  • Promotes a positive customer service culture which encourages quality patient outcomes and promotes staff retention
  • Reviews assessed case management needs as expressed by clients and as indicated on the client treatment plan
  • Responsible for a minimum of 30 hours of production per week
  • Assists with monitoring patient engagement and communicates with the treatment team regarding patient attendance, participation, and any barriers or needs to support treatment involvement
  • Communicates and assists all patients with their transportation needs which include regular contact with their insurance company and constant tracking and updating of all standing orders
  • Acts as liaison with the MCO designated transportation companies
  • Facilitates Orientation with patients to review FGC OMT handbook and tracks all newly admitted patients to ensure orientation is completed within 21 days of admission
  • Acts as back up staff member to assist in completion of the Intake Screening for Immediate Access to Care
  • Processes all newly admitted patients from referring detox unit into level 1 OMT (including scanning all documents daily)
  • Coordinates with detox staff via email from referring hospital with appropriate paperwork as required
  • Communicates with referring hospital units to ensure a smooth transition (Nursing staff and Toxicology department)
  • Provides education on Naloxone to all newly admitted patients as well as ongoing education on the importance of why/how to administer and use it and document in a case management note
  • Follows up with Audits/Arcs to ensure all appropriate paperwork is collected/scanned into SAMMS on a timely basis (including income verification, picture id, SSN and Verification of addiction)


Schedule: Monday - Friday (6:30a - 3:00p) with flexibility to accommodate agency's needs

Start Date: ASAP

Work Location: 484 Lee St, Des Plaines, IL



Family Guidance Centers, Inc is a Drug Free Environment, an Equal Opportunity Employer.

Experience and Skills:

Education and/or Experience: Associate degree in Psychology, Social Work, Counseling or related field is preferred; Experience in/with substance use, detox programs, medication-assisted treatment, behavioral healthcare and/or community relations encouraged to apply.


Certifications, License, Registrations: N/A

Job Benefits:

Our organization provides a comprehensive benefit package for full time employment that includes health insurance, dental, vision, life insurance and a 401k pension plan. Vacation, sick and personal days with paid holidays off are included in our paid time off compensation package.