Current Employment Positions

Immediate Access to Care Coordinator - Springfield

  • Job Tracking ID: 512588-854659
  • Job Location: Springfield, IL
  • Job Level: Entry Level (less than 2 years)
  • Level of Education: High School/GED
  • Job Type: Full-Time/Regular
  • Date Updated: May 11, 2023
  • Years of Experience: Less Than 1 Year
  • Starting Date: ASAP

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Job Description:

Family Guidance Centers, Inc. (FGC), a not-for-profit behavioral healthcare organization, treats and prevents substance abuse, as well as an array of other related problems. Since 1969, FGC's comprehensive programming has educated and guided individuals toward their full potential as productive members within their own families and our society.


Essential Duties:

  • Conducts SUPR Programs intakes, including; MAR outpatient; intensive outpatient; residential; halfway house; Quincy satellite, DUI; DCFS; Medicaid/MCO’s, SOR, Hub and Spoke and any other Special Projects
  • Answers daily inquiries of patients and public in person or via telephone regarding admission procedures, agency regulations and services; when necessary, refers to appropriate person or department elsewhere in the agency; provides directions for finding other areas within the agency
  • Screens treatment inquiries and triages for assessment/admission based on need per ASAM Patient Placement Criteria
  • Makes appropriate referrals to other SUD treatment programs when appropriate treatment services are not available at agency
  • Makes appropriate referrals to ancillary agencies when special needs are required
  • Handles patient referrals of an urgent nature, both internal and external
  • Coordinates scheduling for Admission Assessments for patients seeking MAT, Residential and Outpatient services with Admission Specialists and/or Admissions Manager
  • Coordinates with patients and/or representative while in waiting for Admissions Assessment and continues coordination throughout the Admission process
  • Acts a liaison with community referral sources and FGC Outreach staff for availability of admissions and scheduling of admissions
  • Maintains patient confidentiality at all times in accordance with 42 CFR and HIPAA regulations
  • Other duties as assigned


Schedule: Monday - Friday (8:00a - 4:30p)

Start Date: ASAP

Work Location: 2924 Stanton St., Springfield, IL




Family Guidance Centers, Inc. is a Drug Free Environment (including THC and/or CBD) and an Equal Opportunity Employer.

Experience and Skills:

Education and/or Experience: High School Diploma required. Associate degree or higher  preferred.

Certification, Licensure, Registrations: IAODAPCA Certified Alcohol and Other Drugs Counselor (CADC) or Certified Recovery Support Specialist (CRSS) required within allotted time of hire.


Job Benefits:

Our organization values each employee and works to provide a comprehensive benefit package (health, dental, vision, and life insurance), 401k pension plans, vacation time, sick time, and personal days. We also offer paid holidays, free parking at designated locations, opportunities for advancement, and more.